Account, subscription, connection, and billing questions.
Submit the details through your account panel and follow up in the same ticket.
No email address required. Create an account with a username and password.
For account-related issues, use the support ticket system. No public email or Telegram contact is available; use the links on this site.
Use tickets for subscription questions, connection troubleshooting, order checks, and refund requests. Sign in to submit an issue so it can be linked to your account and tracked in one place.
Response times depend on the ticket queue and how long the issue takes to review. No fixed response time is guaranteed. Check your ticket for updates after submitting it.
Submit a Support RequestNo public email address is available, so this page does not include an email contact link. Submit account, order, and subscription questions through the account panel.
There is no confirmed response schedule for email inquiries. Don’t rely on waiting for an email to track progress on an issue.
No public Telegram contact is available, so this page does not link to an account or group. Don’t send account details to unverified accounts.
No response schedule is confirmed for this channel. For after-sales support, use the support ticket system in your account panel.
A clear description helps us investigate more than repeated submissions. Include the issue type in the subject, then describe what you expected, what happened, and what you did before and after the issue appeared. If you already have a ticket, add details there so the full context stays together.
Tell us which platform you use: Windows / macOS / iOS / Android / Linux. Include the region and route shown in the client, the connection mode, and any error message. Also note whether the issue affects all websites or only a specific international site.
If you’ve switched routes or changed your local network, describe what changed afterward. You can attach relevant screenshots, but hide sensitive account details and subscription URLs. Never send your password, sensitive payment details, or a complete subscription link.
Tell us whether the issue concerns a monthly subscription or a data plan, and include the plan, order status, and payment method shown in your account panel. VPNUR supports Alipay / WeChat Pay / USDT. For payment checks, include the relevant order number and a screenshot of the panel status. Do not include your payment account password.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Data plans never expire and can be used until depleted. If your question concerns a data balance change, tell us which record you’re viewing so we can clarify how it was calculated.
VPNUR offers a 30-day money-back guarantee. Submit a ticket with your refund request and the relevant order details. For eligibility and instructions, see the refund policy. After submitting your request, check the original ticket for review updates and next steps. A ticket response and the arrival of a refund are separate steps and may not happen at the same time.
The Getting Started Guide covers the basics, from preparing your account to importing a client and checking your connection. For routine maintenance and advanced settings, see the User Guide.
First, check the billing details on the plans page, then compare them with the plan and order records in your account panel. If anything is still unclear, describe the specific record and your question in a support ticket.
Please add any details to your existing ticket and check it for a reply. Submitting the same issue more than once can split up the context. This page provides no other public contact options and does not guarantee an immediate response.