Refresh the List Before Choosing an Exit
Sign in to the user panel and confirm your plan and data status, then refresh the subscription in your client. An old list saved in the client may still show a route name or entry that has changed. Use this directory to understand regions and route types, not as a replacement for your current subscription. Find the client and subscription link in the user panel; see the Getting Started Guide for installation and import instructions.
After choosing a route, check that the client is handling the apps you want to use. Some clients use rule-based routing, so certain websites may still connect directly; that is split tunneling, not necessarily a failed route. If other network tools are enabled on the device, check your configuration to see which one is handling requests and avoid overlapping controls that make the path hard to identify.
Test with a Real Task, Not Just a Connection Indicator
A “connected” status means the connection process has started; it does not confirm that every destination will work. Open the site or app you plan to use and complete a real task: browse a page, play content, submit a prompt or upload a document. If only one service fails, check its regional policy, your account status and its current service status before changing routes.
When comparing routes, note the region, route name, transmission type, network used and point of failure. Change one variable at a time: for example, keep the Japan exit and switch from direct to relayed, or keep the route type and change to a region the service allows. This makes your observations reproducible and more useful when contacting support.
Test Your Primary and Backup Routes Separately
Use the primary route for everyday tasks and the backup to retest when something goes wrong. Ideally, the backup uses a different transmission method or another region allowed by the destination, rather than simply giving the same path a different name. Switch to a tested backup when needed; there is no need to interrupt active work just to find a route with a more appealing label.
If no route can complete the same task, first check your local network, client permissions, plan status and subscription refresh. If the issue affects only one app, review its settings and account requirements. To contact support, describe the issue through a user panel ticket. Do not post subscription links, passwords or screenshots containing account information on public pages.
Keep Route Selection Separate from Plan Billing
Plans determine your available data and billing method; route types help you choose a transmission path. Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date; mid-cycle upgrades are prorated for the remaining days. Data add-ons: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. They remain available until used and never expire.
VPNUR accepts Alipay / WeChat Pay / USDT and offers a 30-day money-back guarantee. Before choosing, review the full plan details and refund policy. The no-logs policy describes this service's privacy practices; it does not mean destination websites won't retain account activity or access records. Follow the destination platform's and your organization's data-handling requirements when working with sensitive information.